As trainers and facilitators, we not only face our own distress in times of crisis but also carry the responsibility of supporting others through our collective grief.
In light of this, thoughtful facilitation is more essential than ever. I’ve put together a few considerations for facilitating during challenging times. They may be mostly a “note to self,” but I hope you find them helpful too.
Fill Your Own Cup
As the saying goes, you can’t pour from an empty cup. We need to ensure our own well-being to effectively support our co-workers, partners, and participants. If you can, try scheduling a few minutes to do something for yourself; some of my favorites include listening to calming music, stepping outside to feel the sun, or journaling. I find that even 10 minutes can make a difference.
No Wise Words Needed
Resist the urge to find the “perfect” words or wait until you have something insightful to say before convening your group. Often, simply being present and listening is the most valuable support we can offer. Focus on what people need to share rather than searching for the right words.
Ask Questions
Before your meeting or workshop, consider the questions you want to ask. Instead of offering answers, thoughtful questions can help people create shared meaning, leading to a more holistic understanding.
Feelings Before Analysis
Start with a question that acknowledges and explores feelings before moving into analysis. This is especially important in diverse settings, where people are affected differently by current events. By acknowledging feelings, we’re better positioned to collaborate effectively across difference.
Analysis Before Action
It’s natural to want to leap into action, but action without analysis can be like a spark that quickly fades. Once emotions and observations have been shared, begin analyzing the situation or adjusting action plans. Schedule follow-up meetings if needed to make space for both.
Get Out of Your Head
Consider incorporating non-verbal activities to help participants process events. Breathing exercises, drawing, or physical movement can foster emotional recognition and provide fresh ways to process. If you’re new to these techniques, consider co-facilitating with a colleague experienced in this area.
Make an Agenda—And Be Ready to Scrap It
While it’s important to prepare, staying adaptable in times of crisis is essential. Prepare clearly formulated questions and activities, but don’t let the agenda distract you from the group’s immediate needs.
Don’t Take It Personally
Facilitators play a crucial role in guiding discussions, and inviting participation during challenging moments can be difficult. Some may choose not to engage, while others may react strongly to what is shared. Instead of taking these reactions personally, focus on acknowledging and valuing people’s feelings and contributions.
Give Yourself Grace
Even experienced facilitators make mistakes. Be open to forgiving yourself for unintended consequences and extend yourself the grace to keep learning. This resilience enables growth as you move forward to address harm and build solutions.
It’s a Marathon, Not a Sprint
While moments of crisis feel urgent, remember that growth and improvement come not from a single action but from sustained efforts over time. Don’t strive for perfection right away; instead, focus on continuous progress.
These are some thoughts that come to mind. What about you? What considerations would you include? Let us know in the comments.
